Some Frequently Asked Questions...
We are happy to answer questions prior to making an appointment for your service over the phone. Contact us today to speak with a professional carpet cleaning technician about your specific needs.
But here are a list of frequently asked questions.
How long will it take for my carpets to dry?
Typically 2-6 hours depending on the humidity inside and outside your home. If it is humid then putting the AC on will be a must. If you have ceiling fans or any kind of fans at all that will help too. Air flow is a must. If the weather is cool, not humid and breezy outside, then you can open windows. In the winter the regular heater and fan will dry out the carpets because typically it is less humid in the winter.
When can I walk on the carpets?
If you have a clean pair of slippers or shoes you can walk on the carpet right away. However, if you have asked us to apply a protector on the carpets such as Scotchgard then we highly recommend that you don’t walk on them until dry. Use all the drying suggestions above to help this along. Some customers go out for a while shopping or have lunch or dinner.
Will all my stains be removed?
Most dark stains are from food or beverages and will come out with the cleaning process. However, if the stains have a color like red, yellow, blue, and green then they are mostly dyes. These may be removed however, this is a different process and there is an extra charge.
What are the black lines around the edges of my carpet?
These are called filtration lines. All houses breathe. There is a small space between the floor and the wall that allows the house to breath. This however also allows dust and dirt particles to accumulate along the walls. Before installation of new carpet some have caulked this area along the floor/wall and have eliminated a lot of the dark lines. We will work on them with our cleaners and they may lighten but this takes extra time and there is additional charge for it.
What time will you show up?
We give our customers a 2 hour window. For example between 10-12 am. This means that we will arrive any time during that time period. Because this is a service work it is impossible to know for sure the exact time we will finish the cleaning job before your appointment. If you prefer you can ask for the first customer of the day which is typically 8 -9 in the morning. You may have to wait to get this appointment since it is the most popular time.
Do you confirm appointments?
Yes, we try to call the evening before so that if there are any problems or changes in the schedule will can let our customers know what to expect. If you don’t hear from us then please feel free to call us and make sure of your appointment time.
What cleaning products do you use?
We use professional products that are industry recognized by CleanTrust or the IICRC organization which sets the standard for all certified firms. We never use products that some make up in their kitchen sink. We also can use products for those with allergy problems. Just be sure to mention this before we come.
What is the best method to clean my carpets?
The major carpet manufacturers like Shaw Industries or DuPont which has developed the fibers recommend steam cleaning or hot water extraction. This is the method we use. We have also found through the I.I.C.R.C. organization seminars we have taken that the hotter we can get the water the better it cleans. Our machine heats the water between 220-240 degrees. This heat does a better job and there is no residue left on the carpet to attract new dirt because we don’t have to use as much detergent as some carpet cleaners.
Do you offer carpet and upholstery protection?
Yes we do. We will apply this product after our cleaning and it is very important to let the product dry completely before using the carpet or furniture because you will walk it off.
Do you move the furniture?
We will move regular sized sofas, chairs, love seats, end tables, coffee tables. We just ask that you move any knick knacks or pictures on the tables so that we don’t accidentally bump into them. If you prefer that we don’t move anything and only clean the walkways of the rooms, we will adjust our price down. We don’t move TV’s and their stands, pianos, china closets, hutches. In the bedrooms we will move all the small items but not typically the bureaus, chest of drawers and beds. These items can be moved if you would like but all the items on them have to be removed and the bed has to be stripped down. There is a small extra charge for this because of the time factor.
Is there Sales Tax on my carpet cleaning?
Yes, there is and it will show on your bill. Please include it in your payment. We have to pay the State the tax and so do you.
My carpet rippled after the cleaning? Did the cleaning cause this?
On rare occasions we have seen carpets that were loosely installed develop additional ripples when cleaned. However, the carpets when dry will return to the way they were before the cleaning. If you have ripples in the carpet before we come to clean we highly suggest that the carpet be stretched by a carpet installer using a power stretcher. We may be able to recommend someone if you don’t have an installer that you use.
What about deodorizer?
We include regular deodorizer in all of our cleaning. It leaves a nice fresh smell and is not overpowering. However, if you need extra deodorizer because of cat or dog smells, then we can do that at an additional cost.
What should I do before the technicians arrive?
You can vacuum if you haven’t done so in the last few days, pick up any small stuff on the floors and on tables that will be moved. Also, please leave us a spot in the driveway close to the house so we can bring our equipment in.
What can you do about pet stains?
These have to be pretreated before we can do the regular cleaning. If you have a good idea where the stains are then point them out and we can effectively treat them. If not then let us know. We have an instrument that will detect them. If the animal has urinated in the same area multiple times, there is most likely urine in the padding and even the floor. Regular cleaning and even spot treatment will not get all of it. The stain may reappear after it has dried. This is not because we didn’t clean it. It is because during the drying process the urine that is below wicks up into the carpet. We can treat and clean this area again but because this is an extra trip there will be another small charge.
Will my pet stop going in the same spot?
Most likely not. Unfortunately, animals get set into a habit and it is very hard to break them of it. The room may have to gated off in order to stop this. Also, animals have a keen sense of smell and they can smell the urine even if we have cleaned it multiple times. So we can make no guarantee of total urine removal.
How do you price carpet cleaning/ tile cleaning?
Estimates are always free. We feel that the fairest way is to measure the carpet to be cleaned. For example: Some companies say they will clean 4 rooms for a set price but when you get the details, you may find out that they consider a small hallway or foyer as one of the rooms. So in reality you aren’t getting as much cleaned for your money. Also in order to offer these specials they have to clean your carpet very quickly and will only go over the carpet one time. We on the other hand will clean the more soiled areas as much as is needed and will not cut any corners in our cleaning process.
Do you Clean Tile or Area Rugs?
Yes, we can clean the tile on the same day as the carpets. We use the same cleaning truck mounted machine but we hook up a different cleaning wand for tile. You will be surprised at how clean this will get your tile and grout. Area rugs can be cleaned at your home IF they sit on ceramic tile or some other hard surface and NOT wood. Area rugs sitting on wood floor are best cleaned in our shop. We will take them with us, clean them, work on the fringes (if they have any) and then deliver the rugs back to you. If you wish to store the rugs then we will paper wrap them for you. We can also store the rug for you if you prefer. Please call us for prices on the rug cleaning and storage.
Do you do any rug repairs?
Yes, we can have your rugs re-fringed, bound or repaired. Please call for prices for this service.
Do you have any guarantees?
Yes, we will try our best to do the very best work for you. All our technicians are trained and certified with IICRC. This means we have attended seminars and classes and learned the standards of carpet cleaning set out by IICRC an international organization that sets these standards. Steve Fogg is a Master Technician; Sharon Fogg is a Journeyman Technician. Eric Fogg and James Rankin are Cleaning Technicians.
If you would like to go to IICRC.org you can get much more information under the Consumer tab.
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